Privacy Policy — YourIT LLC

YourIT LLC (“YourIT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or use our services (collectively, the “Services”).

1) Scope

This Privacy Policy applies to:

  • Visitors to our website(s) and online properties that link to this Policy
  • Prospective customers, customers, and their authorized users who contact us
  • Individuals whose information we process in the course of providing managed IT services to business customers

Important: When we provide managed services to a business customer (our “Customer”), we often process data on the Customer’s behalf. In those cases, the Customer controls the data, and their privacy policies and instructions generally govern our processing.

2) Information We Collect

  1. Information you provide to us

We may collect information you submit directly, such as:

  • Name, company, job title
  • Email address, phone number, mailing address
  • Messages, support requests, and other communications
  • Billing and account information (for customers)
  • Any other information you choose to provide via forms, email, phone, chat, or portals
  1. Information collected automatically (website and online services)

When you use our website, we may automatically collect:

  • IP address, device identifiers, browser type, operating system
  • Pages viewed, links clicked, referring/exit pages
  • Approximate location (derived from IP)
  • Cookie and similar tracking data (see “Cookies” below)
  1. Information processed as part of managed services (Customer Data)

Depending on the services a Customer purchases, we may process data such as:

  • Usernames, business contact details, and directory information
  • Ticketing/support details and communications
  • Device and network telemetry (e.g., asset inventory, performance, patch status)
  • Security telemetry (e.g., antivirus/EDR events, sign-in logs, email security events)
  • Remote support session metadata and actions taken to resolve issues
  • Files or content we access at a Customer’s direction (e.g., troubleshooting, migrations, backups)

We do not intentionally collect sensitive personal information from individuals through our website. If sensitive information is included in a support request or within Customer systems, we handle it under the Customer’s instructions and applicable contracts.

3) How We Use Information

We may use information to:

  • Provide, operate, and improve our Services
  • Respond to inquiries and provide customer support
  • Onboard customers and manage accounts
  • Perform monitoring, maintenance, and troubleshooting
  • Provide cybersecurity services (e.g., threat detection, incident response)
  • Send service-related notices (e.g., maintenance, security alerts, billing)
  • Send marketing communications (where permitted; you can opt out)
  • Comply with legal obligations and enforce our agreements
  • Protect the safety, security, and integrity of our systems and customers

SMS / Text Messaging (Opt-In and Opt-Out)

SMS Consent and Opt-In

If you choose to receive SMS/text messages from YourIT LLC (“YourIT”), you are providing express consent to receive text messages at the mobile number you provide. We may send SMS messages for purposes such as:

  • Customer support and ticket updates
  • Scheduling/dispatch coordination
  • Service status notifications (e.g., maintenance windows, outage notifications)
  • Account-related communications you request

Message frequency may vary. Standard message and data rates may apply.

Consent is not a condition of purchase. You can opt out at any time as described below.

How to Opt Out

You may opt out of receiving SMS messages at any time by:

  • Replying STOP to any text message from us

After you opt out, you may receive a one-time confirmation message. You will then stop receiving SMS messages from that number unless you opt in again.

Help Instructions

For help, reply HELP to any message, or contact us at:

  • Email: support@youritllc.net
  • Phone: (770) 250-0989

Opting Back In

If you previously opted out and wish to re-enable SMS messages, you may opt back in by replying START (or by contacting us to re-enroll).

Data Use and Sharing (SMS)

We use your mobile number and messaging content solely to provide the SMS service and related support communications. We may share your number and message data with our messaging service providers (for example, SMS carriers and platform vendors) only to deliver messages and operate the service.

We do not sell your phone number or SMS data.

Privacy and Security

SMS is not always encrypted and may not be a secure method for transmitting sensitive information. Please do not send passwords, full payment card information, or other sensitive data via text message.

 

4) Legal Bases (Where Applicable)

Where privacy laws require a legal basis, we process information based on one or more of:

  • Performance of a contract (providing Services)
  • Legitimate interests (security, fraud prevention, service improvement)
  • Consent (certain marketing communications/cookies where required)
  • Compliance with legal obligations

5) How We Share Information

We may share information in the following circumstances:

  1. Service providers and vendors

We use trusted third parties to help us operate our business (e.g., hosting, analytics, ticketing, remote support, backup, email, billing). They may process information only as needed to provide services to us and under appropriate confidentiality/security obligations.

  1. Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

  1. Legal and security reasons

We may disclose information if required by law or if we believe it is necessary to:

  • Comply with legal process or government requests
  • Enforce agreements and policies
  • Protect rights, property, and safety of YourIT, our customers, or others
  • Detect and prevent fraud or security incidents
  1. With Customer direction

When we provide services to a business Customer, we may share information as directed by that Customer or as necessary to provide the Services.

6) Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Operate our website and remember preferences
  • Understand website usage and improve performance
  • Support marketing/advertising (if used)

You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

7) Data Security

We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure. If you suspect unauthorized access relating to YourIT, contact us immediately.

8) Data Retention

We retain information for as long as necessary to:

  • Provide Services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of information, contractual requirements, and legal obligations.

9) Your Choices and Rights

Depending on where you live, you may have rights to:

  • Access or request a copy of your personal information
  • Correct inaccurate information
  • Delete certain information
  • Object to or restrict certain processing
  • Opt out of marketing emails (use the unsubscribe link or contact us)

If we process personal information on behalf of a business Customer, requests should generally be directed to that Customer, as they control the data.

To submit a request, contact us using the information below.

10) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11) International Data Transfers (If Applicable)

If you access our Services from outside the United States, your information may be processed in the United States or other locations where our service providers operate. We take steps designed to ensure appropriate safeguards are in place where required.

12) Third-Party Links

Our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date. If changes are material, we may provide additional notice as required by law.

14) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

YourIT LLC
Attn: Privacy
Address: PO Box 744, Hiram GA 30141
Email: info@youritllc.net
Phone: (770) 250-0989